In its first year, Zoottle’s first Guest Satisfaction NPS Survey measured overall guest satisfaction across 160 hotels. Dreams Luxury Suites received the highest score of NPS 93, becoming the first in Greece to receive Zoottle’s Hotel Guest Satisfaction Award in this category.
“Dreams Luxury Suites is the essence of everything that Aqua Vista Hotels symbolises and carries out in all of its units”, said Sofia Matzourani, Business Development Manager of Aqua Vista Hotels.
With an average score of only NPS 39 in the hotel sector worldwide and an average of NPS 67 amongst the hotels that Zoottle cooperates with, Dreams Luxury Suites’ score is considered an outstanding achievement.
As Matzourani notes, Dreams Luxury Suites boasts a distinctive character with its exquisite design, lavish facilities and superior standards of high-end hospitality and tailor-made services.
The vast majority of our guests are dedicated repeaters who love to return to the hotel time after time, thus cultivating a solid brand loyalty to ‘Aqua Vista Hotels’ and all the properties represented by the firm, and recommend it to their family and social circles”, she added.
In terms of the voting process for the award, the NPS (Net Promoter Score) is an internationally recognised guest satisfaction measuring system and ranges from -100 to 100.
Zoottle is a Greek Wi-Fi marketing company that connects with the existing wireless Internet of venues to improve their guest engagement.
Managed by executives who have a great deal of experience in the hotel and tourism industry, all of whom possess a passion for the hospitality sector, Aqua Vista Hotels is involved in the creation and curation of hotels with a unique identity. Handling everything from architectural aspects to the interior design, the group is also responsible for the overall concept of the experience offered, as well as managing the bookings and the day to day functioning of all departments.
A hotel with a healthy and profitable operation, first class amenities and facilities and the creation of an unforgettable guest experience are all factors which define the objectives of Aqua Vista Hotels when embarking on any venture or collaboration.