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Air India Joins Fellow Star Alliance Carriers at Heathrow Terminal 2

Star Alliance member carrier Air India has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance.

Simon Scoggins, Heathrow Program Director of Star Alliance, Dhananjay Kumar, Senior Manager of Air India, S.S. Uberoi, Executive Director - Ground Handling of Air India and Christian Draeger, Director Customer Experience of Star Alliance.

Simon Scoggins, Heathrow Program Director of Star Alliance, Dhananjay Kumar, Senior Manager of Air India, S.S. Uberoi, Executive Director – Ground Handling of Air India and Christian Draeger, Director Customer Experience of Star Alliance.

The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years. At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York).

“With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network”, said Jeffrey Goh, CEO Star Alliance.

“Therefore our long term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this.”

Passengers take control

Compared to Terminal 4, the check-in layout and concept in Terminal 2 allows customers to take greater control of their journey. This has been made possible through a combination of increased automation and common check-in. Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2. These also print boarding passes and bag tags. Once checked in, Air India passengers can drop off their bags at the shared counters in Zone D.

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Customers requiring additional support and assistance or travelling in First Class, Business Class or holding Star Alliance Gold status will also find the respective counters in Zone D.

Air India's cabin crew welcomes all to the airline's new new Terminal.

Air India’s cabin crew welcomes all to the airline’s new new Terminal.

Air India customers travelling in either First or Business Class or holding Star Alliance Gold status can make use of any of the four lounges in Terminal 2 operated by fellow Star Alliance member airlines Air Canada, Lufthansa, Singapore Airlines and United.

Operating from a single terminal at Heathrow ensures that Star Alliance member carriers can offer approximately 12 million annual customers using the airport a vastly improved travel experience, including shorter connecting times. The latest technology is used throughout the terminal to give passengers more control of their journey.

The Star Alliance airlines operate over 117 flights per day to 44 destinations in 27 countries from Heathrow. Each of these flights provides access to the full Alliance network of more than 18,450 daily flights to 1,330 airports in 190 countries.


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