Austrian Launches Virtual Assistant ‘myAustrian Messenger Service’

Austrian Airlines is now offering its new “myAustrian Messenger Service”, a cost-free, virtual assistant that supports customers in responding to their inquiries via Facebook Messenger in a matter of seconds at any time.

The new messenger service answers questions on flight status, travel baggage and service, such as access to the lounge. It also helps travelers search for Austrian Airlines flights and offers travel ideas on request. A so-called chatbot comprises the basis of the new system. This is an automatic question-answer computer, which is linked to a databank and provides answers to standard questions.

“The advantage for our customers is getting answers to their inquiries in just a few seconds as well as the round-the-clock support”, said Karl Höllriegl, the manager responsible for social media at Austrian Airlines.

“Whoever prefers personal contact will continue to be supported by the service employees of Austrian Airlines“, Höllriegl added.

According to the airline, thanks to the launch of the myAustrian Messenger Service, its service employees will be able to devote more time to more complex queries.

The English language is used on the myAustrian Messenger Service. In the near future, the service will be available in German and other languages. Furthermore, other services will also be offered in the future, such as Web Check-in support.

Further information about the myAustrian Messenger Service is available here.