“New Faces” is a column by GTP that introduces the young professionals of the Greek tourism industry. In each column, the young Greek professionals refer to issues related to their profession, the travel & tourism sector and Greece as a destination.
“Be true! Be genuine, smile and make people feel like they are at home… away from home!”
Eleni Micheli was born in Athens and has been involved in the hotel industry since 2003. After graduating from the Department of Business in Tourism (School of Business and Economics) of the University of Applied Sciences in Thessaly; she started her career as an intern in the Reservations Department of the President Hotel in Athens. Looking back, she sees her internship as a successful start, which offered her a great deal of experience at a really young age.
She is currently in charge of Sales & Reservations Management at the Micra Anglia Boutique Hotel on Andros and the Liostasi Ios Hotel & Spa on Ios. Her involvement all these years is in the Sales; Reservations & Operations of large hotel chains such as Mitsis Hotels and leading brands such as Tresor Hotels & Hip Collection Hotel Management.
- What are the things you like best about your job and how would you describe your hospitality and tourism management philosophy?
I happen to be a truly hospitable person myself. I love taking care of my guests and fulfill all their needs; I feel honored and grateful when seeing the smile of satisfaction on their faces. Every time I go to work I feel like making someone’s day a little bit better; since our business is all about customer care and personalized services. My motto is: “Be true! Be genuine, smile and make people feel like they are at home… away from home!”
- Have you had to face any challenges in your career to get to where you are today?
Every day is a new challenge. Working hard 24/7, all year round is a challenge that I am facing even now. The most important challenge was that I had to cooperate with people of little or without knowledge of hospitality and tourism; trying to make them comprehend the procedures that should be followed in order to achieve the best results for their properties. That in combination with the young of age, made it even more difficult. Eventually I feel confident dealing with different types of personalities.
- In regards to hospitality, where do you think Greece needs to improve the most?
Hospitality and tourism is a major source of income for the Greek economy. All persons involved with the tourism industry should get executive education. Moreover, the government, professionals and other independent authorities have to invest in our country’s infrastructure to make Greece an even more attractive destination.
- Which is your region’s best kept “secret”? (In other words, what shouldn’t be a secret in your opinion and should be promoted more abroad?)
My region is the Peloponnese! Tourists are only aware of specific Greek islands, while the Peloponnese is an excellent combination of cultural heritage and natural treasures that can excite every traveler who seeks unforgettable experiences with authenticity. Great archaeological sites, numerous monuments, byzantine churches, mythic castles along with natural beauties, imposing mountains and lush forests, various rivers and sandy beaches with hazel waters make the Peloponnese an outstanding destination for exploration, fun, action and a pure contact with nature and culture.
- If you could pass on a message to the hospitality industry about Greece, what would it be?
To promote the whole “Visit Greece” concept! Our Greece, the “Land of Gods”, is a destination almost too heavenly, too magical and too steeped in mythology to be real.
- What are your plans for the future?
To keep working in the hospitality industry, is a plan for the future. My great success would be running my own boutique hotel in a mountainous village in Peloponnese where my parents come from.
- If you didn’t work in the hospitality industry where would you be?
I cannot think of myself doing something different. I keep telling my close friends and people who know me personally that I might have been born in a hotel. If I had to change my career though; I would probably become a nurse; an anthropocentric profession also related to offering service and satisfaction to people.
Connect with Eleni Micheli on LinkedIn