Air Astana Launches Innovative Seat Upgrade Tool ‘MyUpgrade’

Air Astana, Business Class.

Air Astana, the national carrier of Kazakhstan, has launched MyUpgrade; an innovative online tool that enables existing economy class customers to bid for an upgrade to Business Class before their flight. The tool gives passengers the chance to name their own price, within a minimum and maximum range, to be considered for an upgrade to the premium cabin.

Air Astana customers who book an eligible flight through the airline’s website will receive a pre-departure email inviting them to visit the secure online portal to make their offer. Those customers booking via ticket offices and travel agents can also check their flight eligibility and make an offer via the dedicated marketing page on the airlines website.

Customer bids are accepted up to 72 hours before departure.

The system reviews all bids and available capacity for each flight 48 hours before departure and sends successful bidders their upgraded tickets via email.

The higher the bid, the more likely that passengers will be successful with their offer.

Those passengers who successfully bid for an upgrade will enjoy a host of benefits and privileges including greater in-seat comfort, personal on-demand inflight entertainment systems, Air Astana’s renowned Business Class cuisine and beverage selection, access to International Business Class lounges, increased luggage allowance, priority boarding and priority luggage delivery.

Goldair – Golemis Air Services is the general sales agent (GSA) for Air Astana in Greece.