SLH Seeking ‘Secret Service’ to Assess World Luxury Hotels

On the occasion of its 25th anniversary, Small Luxury Hotels of the World (SLH) announces the recruitment of 25 hotel inspectors to join its worldwide team of “secret” agents.

The network is seeking “eagle-eyed” applicants who will go undercover and scrutinise every tiny detail at the crème de la crème: 520 independently-owned boutique hotels within SLH’s luxury network in 80 countries across the globe.

If you love to travel, love hotels, are committed to seeking out the best of the best, then send SLH up to 250 words in an email (no attachments), telling them why you think you’d make the perfect SLH Mystery Inspector. 

Mystery Inspectors are in tune with the brand and look at the experience as a whole, from start to finish, as a guest. This includes everything from drinks by the pool and a signature spa treatment to borrowing a kayak or enjoying a Michelin-starred meal. They then report to an overall Quality Assurance program. SLH hotels are continuously monitored to ensure that they are upholding the high standards of both quality, service and experience that SLH guests can expect via inspection.

SLH hotels are inspected rigorously as part of the criteria to join the brand, and once every 12-18 months thereafter.

“The fact that our inspection programme is undertaken by SLH guests themselves is a real factor that differentiates us from other luxury hotel brands. These are real SLH customers talking about the things that really matter to them when on holiday or business and staying in a luxury property, not someone who inspects hotels for a living and is immune to what gives a hotel that exceptional ‘SLH feel’,” explains Tim Davis, SLH global director of marketing.

The deadline for applications is August 31 at midnight (UK time).

SLH is a network of 520 small, independent hotels singled out for their excellence.