InSETE To Launch Quality Tourism Programs For Greek SMEs

The SETE Institute (InSETE) intends to adopt a set of voluntary quality principles proposed by the European Commission and include them in planned programs for Greek tourism enterprises. InSETE will be run by the Association of Greek Tourism Enterprises (SETE) and will soon be fully operational.

The programs will aim to improve the offered tourism services in Greece and are expected to particularly strengthen small and medium enterprises (SMEs).

The proposed set of (voluntary) “European Tourism Quality Principles” that InSETE will include in its programs for Greek tourism businesses, cover four main areas:

– staff training under the supervision of a quality coordinator,
– consumer satisfaction to ensure that tourist can rely on handling of their complaints,
– cleanliness and maintenance,
– correctness and reliability of information in at least the most relevant foreign language.

The European Commission’s proposal to promote quality tourism in Europe was also welcomed recently by the Greek Tourism Ministry.

SETE has applauded the European Commission’s initiative and will make an effort for the “European Tourism Quality Principles” to be carried out by Greek SMEs.

“Following the new principles for quality tourism and with the assistance of INSETE, SMEs will be able to enhance the quality of their offered services,” SETE said in an announcement.